Dream World Corals Guarantee
We proudly offer a 72-hour Live Arrival Guarantee on all eligible coral purchases. This means your coral must arrive alive and remain alive for 72 hours from delivery time when all conditions are met.
Accept the package on the first delivery attempt.
Acclimate corals properly according to our acclimation guide.
Contact us within 72 hours of delivery via email at support@dreamworldcoralsfl.com with:
Clear photos of the affected coral in original sealed bag (if DOA)
Additional photos in your tank (if mortality occurred after arrival)
Your order number and full name
Orders cancelled before shipping are eligible for:
Full store credit, valid for 12 months
Or a refund less a 20% restocking fee
Orders cancelled after shipment are non-refundable
Shipping delays due to carrier errors or weather are not covered.
Improper acclimation, unsafe tank conditions, or unauthorized forwarding of packages (e.g., shipping to exporters) void the guarantee.
The guarantee does not apply to inverts or fish unless otherwise noted.
Items marked Final Sale, Outlet, or Clearance are excluded.
If approved, you will receive:
A store credit for the affected coral(s), valid for 12 months.
We do not issue cash refunds for livestock.
Shipping fees are non-refundable.
| Coral Type | PAR Range | Flow Type | Placement |
|---|---|---|---|
| SPS | 250–400 | Strong | Top |
| LPS | 75–150 | Moderate | Middle |
|
Step |
Action |
Time |
Details |
|---|---|---|---|
|
1. Turn Off Lights (Optional) |
Dim or turn off aquarium lights |
15–30 minutes |
Prevents light shock during the acclimation process. |
|
2. Temperature Match |
Float sealed coral bags in tank |
15–20 minutes |
Equalizes bag water temperature to your display tank. |
|
3. Open Bag |
Open coral bag and roll down edge |
— |
Allows air exchange and easy access for drip acclimation. |
|
4. Start Drip |
Use airline tubing to drip tank water into bag at ~2–4 drops/sec |
30–60 minutes |
Gradually adjusts coral to salinity, pH, and other parameters. |
|
5. Inspect Coral |
Check for pests, dead tissue, or damage |
— |
Remove any visible pests or debris before dipping. |
|
6. Coral Dip |
Dip coral in coral-safe solution (e.g., Bayer, Revive) per product instructions |
5–15 minutes |
Kills pests like flatworms, nudibranchs, and eggs. Rinse with clean saltwater before placing. |
|
7. Placement |
Position coral in lower light/flow area first |
3–7 days |
Allows the coral to adjust before moving to final position. |
|
8. Gradual Light Increase |
Slowly increase lighting intensity over several days |
3–10 days |
Prevents bleaching from sudden light exposure. |
|
9. Monitor |
Observe coral for polyp extension, tissue health, color, and pests |
Daily |
Helps detect early signs of stress or tank incompatibility. |
We accept returns on unused, unopened dry goods within 14 days of delivery.
To be eligible:
You must contact us first for authorization.
Items must be in original packaging and shipped back at your expense.
Once received and inspected:
You’ll be issued a refund to your original payment method, less shipping costs.
Opened, used, or damaged dry goods are not eligible for return.
We ship via FedEx Overnight with temperature-controlled packaging.
We are not responsible for delays caused by:
Weather
Mechanical failure
Missed delivery attempts
Delays that result in DOA (Dead on Arrival) may not be covered under our guarantee.
We ship via FedEx Overnight with temperature-controlled packaging.
We are not responsible for delays caused by:
Weather
Mechanical failure
Missed delivery attempts
Delays that result in DOA (Dead on Arrival) may not be covered under our guarantee.
Due to U.S. wildlife export laws, we do not ship livestock internationally.
Orders shipped outside of the U.S. or to freight forwarders void all guarantees.
We do not offer exchanges on live corals. If an issue arises and qualifies under our guarantee, store credit will be issued.
To initiate a return or request a guarantee claim, please contact us at:
Dream World Corals Inc.
support@dreamworldcoralsfl.com
10343 S Barnsley Dr, Parkland, FL 33076
